Career Opportunities
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10ZiG is a world market leader in Thin and Zero Client Technology for the Virtual Desktop Infrastructure (VDI) industry. 10ZiG has long-standing partnerships with industry leaders such Citrix, VMware and Microsoft. With headquarters in Phoenix, AZ and offices in Europe and Asia Pacific, 10ZiG has an extensive lineup of the most powerful, reliable and affordable Thin and Zero Clients that support the full feature sets of acceleration protocols such as HDX, HDX 3D Pro, PCoIP, Blast Extreme and RDP.


10ZiG offers traditional dual screen Thin and Zero Clients, including the widest range of TERA2-based PCoIP devices on the market as well as Quad Screen and All-in-One devices.


If there are any open opportunities you think you'll be a good fit for, we can't wait to hear from you! Send us an email at careers@10zig.com.


Current Opportunities

10ZiG 10ZiG Support Technician / US Headquarters

Mission Statement:

10ZiG Technology is a leading provider in Thin and Zero Clients for the latest virtual desktop solutions. While maintaining our dedication to Thin and Zero Client technology, we will continue to refine our quality, expand our capabilities, increase our efficiency, and elevate the superior level of customer service we now provide to heighten the standard of excellence we have set in the industry. Thus, delivering high-quality technology solutions and ongoing support, enabling companies to meet their business goals more effectively.

Overview:

Do you have an innate curiosity for technology? Do you like learning and playing with the latest and greatest gadgets and technology? 10ZiG is currently looking for self-motivated, detail orientated individuals with strong troubleshooting skills who are looking to join our team in Phoenix, Arizona as a Support Technician!

Responsibilities:

  • As a Support Technician, you will provide industry leading professional technical support to our external and internal customers via phone, email, chat etc.
  • You will help provide diagnostic support to our customers via phone, email, chat, remote assistance.
  • Establish product performance and testing baselines as you put our hardware and software through its paces in rigorous testing procedures.
  • As a member of Technical Support, you will ensure all customer support calls are logged, through the relevant business solutions and resolved in a timely manner and keep the developers, Technical Support and customers updated with the current status of the support call.
  • Assist with the draft and editing of documentation and manuals.
  • Hands On: As part of our on-going evolving product line you will build and test your own environments and document and provide feedback and ideas on our prototypes and new product lines. You may also build, configure, update and troubleshoot our internal desktops and thin clients.
  • Gain experience as you take part in meetings and voice conferences between departments, customers, business partners and vendors.
  • You will learn and gain experience on the latest in many industry standard virtual technologies such as VMware, Citrix and Microsoft RDP.
  • You will be asked to provide troubleshooting and support as required for our internal test environments.
  • Assist or take on other duties as needed by the department or company as we all work together in 10ZiG’s success.

Basic Qualifications:

  • 2+ years of experience working in a help desk role answering phone calls and emails.
  • 1+ years working with virtualization technology in a support or administrator capacity.
  • Microsoft Office experience (Word, Outlook, and Excel); strong keyboarding speed and accuracy.
  • Technical, detail orientated, responsible, organized, self-motivated, and a fast learner.
  • Strong time management skills.
  • Strong, proven troubleshooting and critical thinking skills.
  • Ability to work as a team or independently with little or no supervision.
  • Ability to explain complex issues in a simplified manner.
  • Ability to handle multiple tasks simultaneously.

Preferred Qualifications:

  • At least two (2) of the following industry standard certifications that are current:
    • CompTIA A+
    • CompTIA Security+
    • CompTIA Cloud+
    • CompTIA Server+
    • CompTIA Network+
    • CompTIA Linux+
    • CCNA
    • VCP – VMware Certified Professional
    • CCE – Certified Citrix Expert
    • MTA/MCSA

Rewards:

  • Competitive starting salary
  • 401K with company matching
  • PPO medical, dental, and H.S.A
  • 10 days of PTO for first year, rising to 18 days after 2 years of service

If you have the skills and desire to apply for this great career opportunity, please e-mail your resume to careers@10zig.com.

10ZiG 10ZiG Help Desk Manager / US Headquarters

Mission Statement:

10ZiG Technology is a leading provider in Thin and Zero Clients for the latest virtual desktop solutions. While maintaining our dedication to Thin and Zero Client technology, we will continue to refine our quality, expand our capabilities, increase our efficiency, and elevate the superior level of customer service we now provide to heighten the standard of excellence we have set in the industry. Thus, delivering high-quality technology solutions and ongoing support, enabling companies to meet their business goals more effectively.


Overview:

The Help Desk Manager is a critical component to the success of 10ZiG’s legendary concierge-style vision of customer support. The Help Desk Manager’s primary role is to ensure the consistent smooth operation of 10ZiG Technical Support by managing the entire process of customer support from the initiation of a request to successful resolution. The Help Desk Manager will work directly with Sales, Pre-Sales, R&D and Upper Management as a part of their daily routines.

10ZiG is currently looking for an ITIL-Certified Help Desk Manager to lead our Technical Support team in Phoenix, Arizona.


Responsibilities:

  • Lead a fast-paced Technical Support team in a dynamic environment to successful resolution of complex customer issues related to 10ZiG thin and zero client products.
  • Responsible for creation and enforcement of SLAs within Tech Support to ensure prompt resolution of customer issues.
  • Proactively engage customers to resolve any customer satisfaction issues.
  • Ensure that Help Desk email and ticketing queues are being managed appropriately and that coverage is available at all times to handle ticket loads.
  • Review new and existing Help Desk requests with an eye toward seeing trends and ongoing issues, escalating development or code issues to R&D as needed
  • Review firmware release notes for fixes to existing issues and forward to relevant technical staff.
  • Assign, prioritize and track internal and customer-facing Help Desk projects to completion.
  • Regularly review technical documentation in SharePoint to ensure that up to date documents are available to Help Desk technicians and others.
  • Review RMA requests to ensure that all troubleshooting requirements have been met.
  • Mentor technical staff through coaching, training and performance reviews.
  • Review Technical Support customer surveys to look for support issues.


Future Responsibilities:

  • Plan, create, maintain and document ITIL best-practice processes to ensure continued productivity and consistency within the Help Desk.
  • Assist with scoping and deployment of new Helpdesk CRM system.


Qualifications:

Mandatory

  • ITIL v3/4 Managing Professional Certification.
  • 2+ years of managing a fast-paced help desk environment.
  • Demonstrated ability to de-escalate and resolve customer satisfaction issues and explain technical issues to non-technical customers in an easy to understand manner.
  • Exceptional verbal and written communication skills are required, with proficiency in Microsoft Office products – Word, Excel, Outlook etc.
  • Strong critical thinking and multi-tasking abilities are a must!
  • Goal- and task-oriented, with a desire to provide the very best Technical Support experience possible to 10ZiG customers.

Optional:

  • Working knowledge of Windows (Server and Desktop) and Linux (Desktop) operating systems, both graphical and command line based.
  • Working knowledge of Virtual Desktop Infrastructure concepts in VMware, Citrix, Microsoft RDS. Windows Virtual Desktop, Amazon Workspaces.
  • Working knowledge of networking (LAN, WAN, Cloud, VPN).
  • Working knowledge of computer hardware and associated peripherals.

Rewards:

  • Competitive starting salary
  • 401K with company matching
  • PPO Medical, Dental and HSA
  • 10 days of PTO for first year, rising to 18 days after 2 years of service

If you have the skills and desire to apply for this great career opportunity, please e-mail your resume to careers@10zig.com

10ZiG 10ZiG Junior QA Tester / Support Technician / UK Headquarters

Mission Statement:

10ZiG Technology is a leading provider in Thin and Zero Clients for the latest virtual desktop solutions. While maintaining our dedication to Thin and Zero Client technology, we will continue to refine our quality, expand our capabilities, increase our efficiency, and elevate the superior level of customer service we now provide to heighten the standard of excellence we have set in the industry. Thus, delivering high-quality technology solutions and ongoing support, enabling companies to meet their business goals more effectively.

Overview:

Do you have an innate curiosity for technology? Do you like learning and playing with the latest and greatest gadgets and technology? 10ZiG is currently looking for self-motivated, detail orientated individuals with strong troubleshooting skills who are looking to join our EMEA team in Leicester, UK as a Junior QA Tester / Support Technician.

Responsibilities:

  • As a Junior QA Tester / Support Technician, you will work within the existing Technical Support team to help provide ongoing QA and support to the continued development and progress of the business.
  • You will report directly to the Technical Support Manager based in the Leicester, EMEA office.
  • Test, document and provide feedback on all 10ZiG Software, Firmware and Hardware.
  • Certify our products using our partner solutions, including Citrix, VMware, Microsoft and others.
  • Log customer support calls via Phone, Email and Chat. You will take ownership of calls where possible, either directly or with assistance from other members of the Support Team.
  • Where possible you will provide diagnostic support to our customers via phone, email, chat, remote assistance.
  • As a member of Technical Support, you will ensure all customer support calls are logged, through the relevant business solutions and resolved in a timely manner and keep the developers, Technical Support and customers updated with the current status of the support call.
  • Assist with the draft and editing of documentation and manuals.
  • Hands On: As part of our on-going evolving product line you will build and test your own environments and document and provide feedback and ideas on our prototypes and new product lines. You may also build, configure, update and troubleshoot our internal desktops and thin clients.
  • You will learn and gain experience on the latest in many industry standard virtual technologies such as VMware, Citrix and Microsoft RDP.
  • You will be asked to provide troubleshooting and support as required for our internal test environments.
  • Process any RMA requests, including suspected hardware failures from internal staff or customer deployments.
  • Assist or take on other duties as needed by the department or company as we all work together in 10ZiG’s success.

Desirable Qualifications and Experience:

  • 2+ years of experience working in a help desk role answering phone calls and emails.
  • GCSE/BTEC/NVQ Computing – Level 3 or higher preferable.
  • 1+ years working with virtualization technology in a support or administrator capacity.
  • Microsoft Office experience (Word, Outlook, Excel, Skype for Business, Teams); strong keyboarding speed and accuracy.
  • Technical, detail orientated, responsible, organized, self-motivated, and a fast learner.
  • Strong time management skills.
  • Strong, proven troubleshooting and critical thinking skills.
  • Ability to work as a team or independently with little or no supervision.
  • Ability to explain complex issues in a simplified manner.
  • Ability to handle multiple tasks simultaneously.

Preferred Qualifications:

Any of the following industry standard certifications that are current:

  • CompTIA A+
  • CompTIA Security+
  • CompTIA Cloud+
  • CompTIA Server+
  • CompTIA Network+
  • CompTIA Linux+
  • CCNA
  • VCP – VMware Certified Professional
  • CCE – Certified Citrix Expert
  • MTA/MCSA

Rewards:

  • Competitive starting salary
  • 20 Days Annual Leave, Plus bank holidays with increase through continued employment
  • Pension Scheme – Applicable after 3 month probationary period
  • Private Medical Insurance – Applicable after 12 months employment

If you have the skills and desire to apply for this great career opportunity, please e-mail your resume to tomd@10zig.com.

10ZiG 10ZiG Sales Engineer / US Headquarters

About Us:

10ZiG Technology is a leading provider in Thin and Zero Clients for the latest virtual desktop solutions. 10ZiG has long-standing partnerships with industry leaders such as Citrix, VMware and Microsoft. With headquarters in Phoenix, AZ and offices in Europe and Asia Pacific, 10ZiG has a wide reach within the Thin and Zero Client worldwide marketplace.

Overview:

We are currently looking to add a Sales Engineer to join our team based in our Phoenix, Arizona.


The Sales Engineer provides pre-sales technical support to US based sales teams during the sales process. The Sales Engineer will work as needed directly with partners/end users within North America. Accountable for the technical validity and interoperability of solution and the direct relationship with the customers’ strategic business plans.


Responsibilities include a combination of pre-sales consultation services, performing technical product demonstrations, project managing, proof of concept engagements, and thin computing initiatives. Qualified candidates will work with mid sized & enterprise customers to shorten the sales cycle by overcoming technical hurdles within specified accounts. The Sales Engineer must demonstrate solid communication skills, technical expertise and working both independently and within a team. They must also be able to communicate both to a technical audience as well as management and c-level executives. The Sales Engineer must be able to work in a stressful yet results oriented environment, often switching different priorities at intervals as and where required.


Reporting into the Head of Technical Services based in Phoenix, Arizona. The role is primarily office based with some travel as required, including in person trade shows and external prospect meetings.

Role Responsibilities:

  • Work with sales team for pre-sales customers and partners.
  • Work with technical support team on handover of completed projects and tasks.
  • Match products and solutions to customer technical needs.
  • Describe key technical features, benefits and how these features differ from the competition.
  • Overcome common technical objections.
  • Reproduce customer issues and file articulate bug reports to development.
  • Create training and presentation material as and where required.
  • Present at tradeshows, partner and customer events.
  • Study and learn new technology both complementary and competing to our own portfolio.
  • Expert product knowledge of the entire 10ZiG portfolio.
  • Understand and articulate virtualization solution including VMware, Citrix and MS RDS (Citrix Virtual Apps and Virtual Desktops experience (CCEA a plus), VMware Horizon experience (VCP a plus), Microsoft Server OS and Windows Desktop Operating Systems (MCSE a plus).
  • Understand and articulate management software options and deployment processes.
  • Understand and articulate all models of Thin and Zero clients and their features.

Requirements:

  • 5+ years of IT experience in a Vendor, Professional Services, IT Consulting, Systems Integration, or end-user environment.
  • 2+ years, technical pre-sales experience, or technical business-related experience.
  • Citrix XenApp and Xendesktop experience (CCEA a plus), VMware View experience (VCP a plus), Microsoft Server OS 2003/2008, and Windows XP Pro/Windows 7 experience (MCSE a plus).
  • Computer Science or related Degree. Associates, Bachelors or higher preferred.
  • Excellent organizational, customer service and communication skills.
  • Professional presentation skills.
  • Hands-on experience with building servers and setting up networks.
  • Self-starter that manages time and activities with little day-to-day guidance or interaction from management.

Rewards:

  • Competitive starting salary
  • 401K with company matching
  • PPO Medical, Dental and HSA
  • 10 days of PTO for first year, rising to 18 days after 2 years of service

***Local AZ applicants only are being considered for this position***

If you have the skills and desire to apply for this great career opportunity, please e-mail your resume to Careers@10ZiG.com

10ZiG 10ZiG Technical Marketing Engineer / US Headquarters

About Us:

10ZiG Technology is a leading provider in Thin and Zero Clients for the latest virtual desktop solutions. 10ZiG has long-standing partnerships with industry leaders such as Citrix, VMware and Microsoft. With headquarters in Phoenix, AZ and offices in Europe and Asia Pacific, 10ZiG has a wide reach within the Thin and Zero Client worldwide marketplace.

Overview:

We are currently looking to add a Technical Marketing Engineer to join our team based in our Phoenix, Arizona.


The Technical Marketing Engineer provides technical knowledge to sales and marketing campaigns in order to promote improved understanding and awareness of 10ZiG. The Technical Marketing Engineer will work with the appropriate departments internally in order to help internal teams and the external community to which 10ZiG is affiliated. Aspects include 10ZiG product releases, including hardware refreshes, software and feature releases and their benefits in working with strategic technology partners including companies such as Citrix, Microsoft and VMware.


Responsibilities include performing technical product demonstrations, both virtually and in person. Product updates, both hardware and software to internal and external audiences as required. Producing of technical content to aid new products and features, including formats such as video, documentation, powerpoint, infographics and more. Marketing driven campaigns either directly or with assistance from technology partners or channel partners, including webinars and educational content featured on social media channels. Provide input as necessary to ongoing development projects, in respect to ensuring we are meeting market requirements and demand. You will take on future product initiatives and alliances, in respect to assessing their demand, feasibility & integration into the 10ZiG product offerings.


The Technical Marketing Engineer must demonstrate solid communication skills, technical expertise and working both independently and within a team. It is imperative that they can relay and articulate technical features into benefits, in relation to improving business and employee efficiency, productivity and cost reductions. They must also be able to communicate both to a technical and non-technical audience, as well as management and c-level executives. The Technical Marketing Engineer must be able to work in a stressful yet results oriented environment, often switching different priorities as the changing priorities occur.


Reporting into the Head of Technical Services based in Phoenix, Arizona. The role is primarily office based with some travel as required, including in person trade shows.

Role Responsibilities:

  • Work with the Technical and R&D team on being a primary stakeholder for product updates, hardware refreshes and technology partner driven feature initiatives.
  • Work with the internal marketing team on driving forwards any technical marketing initiatives, including web site content, spec sheets, blogs, videos, webinars.
  • Work with the Technical team on producing technical documentation and educational content as required.
  • Provide training as required, both internally and externally on new product initiatives and features.
  • Present at tradeshows, partner and customer events.
  • Study and learn new technology both complementary and competing to our own portfolio.
  • Expert product knowledge of the entire 10ZiG portfolio.
  • Understand and articulate virtualization solution including VMware, Citrix and MS RDS (Citrix Virtual Apps and Virtual Desktops experience (CCEA a plus), VMware Horizon experience (VCP a plus), Microsoft Server OS and Windows Desktop Operating Systems (MCSE a plus).
  • Understand and articulate management software options and deployment processes.
  • Understand and articulate all models of Thin and Zero clients and their features

Requirements:

  • 5+ years of IT experience in a Vendor, Professional Services, IT Consulting, Systems Integration, or end-user environment.
  • 2+ years, technical marketing experience, or technical business-related experience.
  • Citrix XenApp and Xendesktop experience (CCEA a plus), VMware View experience (VCP a plus), Microsoft Server OS 2003/2008, and Windows XP Pro/Windows 7 experience (MCSE a plus).
  • Computer Science or related Degree. Associates, Bachelors or higher preferred.
  • Excellent organizational, customer service and communication skills.
  • Professional presentation skills.
  • Hands-on experience with building servers and setting up networks.
  • Self-starter that manages time and activities with little day-to-day guidance or interaction from management

Rewards:

  • Competitive starting salary
  • 401K with company matching
  • PPO Medical, Dental and HSA
  • 10 days of PTO for first year, rising to 18 days after 2 years of service

***Local AZ applicants only are being considered for this position***

If you have the skills and desire to apply for this great career opportunity, please e-mail your resume to
Careers@10ZiG.com

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